FAQ

No. Once an order is placed itcannotbe changed or cancelled. 

Examine your order immediately upon delivery. We will refund or reship (if available) any damaged merchandise , notify us within 48 hours of delivery.

Products suitable for outdoor use will be indicated in the product description. However, we cannot guarantee the longevity of the color for products used outdoors. Artificial plants intended for outdoor use last  approximately 3-5 years under moderate sun exposure. For southern states with intense sunlight 1-2 years. To further longevity, we recommend using an additional UV protectant spray.

A general rule of thumb is the vase should be 1/3 to 1/2 the size of your stems. For example, a 40" stem will look best in a 12" to 20" vase. These are just suggestions; have fun with your floral designs.

The first discount will be applied automatically. After signing up to receive our emails, your first email will contain a one-time discount code that can be used for your first order. If you have not received the discount email, please check spam. If you still don't see the discount after placing an order, you can contact our customer service to change the price for you

Please allow 1-3 business days for Ground orders to process. Please see our shipping page for transit times

We will send out your order within 48 hours, and the delivery time is 7-8 working days after the order is placed.

USPS, FedEx, UPS, DHL

Returns must be made within 30 days of delivery. To start a return click here.Please allow 7-14 days after return delivery for your refund to be processed